Introduction

This Privacy Policy ("Policy") applies to all visitors and users of Akece's services and websites (collectively, "Platform"), including self-hosted installations, offered by Akece Tecnologia and/or its affiliates ("Akece," "we," or "our"). Please read this Policy carefully. By accessing or using any part of the Platform, you acknowledge that you have been informed and consent to our practices regarding your personal information and data.

 

Data Protection

Data security is overseen by Akece's Data Protection Officers. If you wish to modify, delete, or add personal data you believe is held by Akece, or if you have security-related questions, contact us at: [email protected].

 

What Information We Collect and Why

Website Visitor Information

We collect basic, non-personally identifiable information from visitors, such as browser type, language, referring website, and access date/time. This information helps us understand the use of the Platform, enhance user experience, and ensure service security.

We may also collect IP addresses, which are not used to identify individuals, but rather for security analysis and Platform improvements.

 

Personal Information

Users may provide personal information when interacting with Akece, such as name and email when using chat, creating an account, or requesting support. We use this information to fulfill requests and improve our services.

If a user reports a security vulnerability and requests public recognition, we may disclose the name provided in the report.

Users may choose not to provide personal information, understanding that this may prevent access to certain services.

 

Information We Do NOT Collect

Akece does not intentionally collect sensitive information, such as health data or government-issued document numbers. If users enter such data, they do so at their own responsibility.

Akece does not allow the use of the Platform by individuals under 13 years old. If we identify a user under this age, their account will be terminated.

 

Use and Protection of Data

Akece shares personal information only with employees, contractors, and affiliated organizations that need the data to operate the Platform and are committed to maintaining confidentiality.

Akece does not sell or rent personal data. We may disclose information if required by law or to protect legal rights.

Data is stored and processed on secure servers to prevent unauthorized access.

 

International Data Transfers

Akece hosts its services on servers located in the United States. Using the Platform implies consent to this international transfer.

 

Use of Data Collected from Integrations and APIs

Data collected through integrations and APIs is used exclusively to provide essential Platform functionalities. We do not use this data to develop, enhance, or train generalized AI/ML models.

 

Cookies and Tracking Technologies

Akece uses cookies to track user interaction with the Platform. Users can configure their browsers to refuse cookies, understanding that some functionalities may be affected.

 

User Rights

Users can access, correct, or delete their data by contacting [email protected]. Akece retains information as long as necessary to fulfill legal and contractual obligations.

 

Changes to the Privacy Policy

Akece may update this Policy periodically. Notifications of significant changes will be sent via email or posted on the Platform.

 

Contact

For privacy-related inquiries or requests, contact us at: [email protected].

 

Last Updated: February 25, 2025.